Return policy

Our US Online Return Policy –

If you are not 100% satisfied with your purchase, and you’ve met the below criteria, please contact us at to receive a return authorization number.

To return an item for a full refund (minus shipping and handling) you must comply with the below criteria:

  • The item has not been used (applies to both exchanges and returns) and is in the same conditions in which it was received.
  • Less than 30 days have passed since you acquired the item

Once you have received your return authorization number, please repack the Kooduu product in its original box and use the same outer box it was delivered in. If you do not have the outer box, please use one of a similar size/capacity.

We recommend you insure your shipment against loss and damage.  Only items purchased through US website can be exchanged or returned.

We will process your refund within 10 business days (Monday to Friday) after we receive the returned merchandise. Once it has been processed, the refund will be sent by the same method used to make the original payment.